We understand that not every purchase is the perfect fit. This policy explains the general requirements for requesting a return or refund.
Eligibility
A return request should normally be submitted within 30 days of receiving your order.
To be eligible, the product should generally be unused and returned in the condition in which it was received. Original packaging, product labels, accessories, and included components should be included whenever applicable.
Products That May Be Excluded
Certain products may not be eligible for return, including:
- Personalized merchandise
- Customized products
- Specially produced or made-to-order items
- Digital products
- Gift cards
- Final-sale merchandise
- Products that have been used
- Products damaged through customer misuse or improper handling
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an item different from what you purchased, please contact us promptly.
We may request photographs, order information, or other details to help evaluate the situation.
If the issue is confirmed, an appropriate remedy may include a replacement, refund, or other solution.
Refunds
Once an approved return has been received and inspected, the refund will generally be issued to the original payment method.
The time required for the refund to appear may depend on your payment provider or financial institution.
Return Shipping
For returns resulting from a change of mind, personal preference, or an incorrect selection, return shipping costs may be the responsibility of the customer.
Where an item is defective, damaged, or incorrectly supplied, different arrangements may apply.
We reserve the right to refuse returns that do not meet the conditions of this policy.